Privacy Policy

Solve Pest Pros LLC (DBA Pros Mktg)

Solve Pest Pros LLC, doing business as Pros Mktg (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share your information when you interact with our websites, services, and communications (collectively, “Services”).

By using our Services, you agree to this Policy.


1. Information We Collect

We collect information that identifies or relates to you (“personal information”), depending on how you interact with us.

This may include:

  • Contact information: name, phone number, email, service address

  • Account details: login credentials, service history, account status

  • Payment information: billing details, transaction history

  • Property and service data: service notes, inspection details, photos

  • Device and usage data: IP address, browser type, pages visited

  • Communication records: calls, texts, emails, chat transcripts

  • Location data: general location and, when necessary, precise location for service delivery

We may also collect aggregated or de-identified data that cannot reasonably be tied back to you.


2. How We Collect Information

We collect information in a few ways:

  • Directly from you when you sign up, request service, or contact us

  • Automatically through our website or systems (cookies, analytics tools)

  • From third parties such as marketing partners, data providers, or service platforms


3. How We Use Information

We use your information to operate and grow the business. Specifically:

  • Deliver and manage pest control services

  • Communicate with you about your account or service

  • Process payments and manage billing

  • Improve service quality and customer experience

  • Run marketing campaigns and measure performance

  • Analyze trends and optimize operations

  • Maintain security and prevent fraud

  • Comply with legal requirements

We do not use your data for automated decisions that have legal or major personal impact.


4. Sharing of Information

We may share your information when necessary to run the business:

Service providers
Vendors who help with operations (payments, CRM, marketing, analytics, IT)

Marketing and advertising partners
Used to improve targeting and performance. This may be considered “sharing” under certain laws.

Legal and business purposes
To comply with laws, enforce agreements, or protect the company

Business transfers
If the company is sold, merged, or restructured

We do not sell your text message consent or personal data for third-party marketing use.


5. Cookies and Tracking

We use cookies and similar tools to:

  • Keep the website functioning

  • Improve performance

  • Understand user behavior

  • Support marketing efforts

You can adjust cookie preferences through your browser or site settings.


6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

No system is 100% secure. By using our Services, you accept that risk.


7. Data Retention

We keep your information as long as needed to:

  • Provide services

  • Meet legal and financial obligations

  • Resolve disputes

  • Enforce agreements


8. Your Privacy Rights

Depending on your state, you may have rights to:

  • Access your data

  • Request deletion

  • Correct inaccurate information

  • Opt out of data sharing for advertising

  • Withdraw consent

To make a request, contact us using the information below.

We may need to verify your identity before completing requests.


9. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from children.


10. Third-Party Links

Our website may link to third-party sites.
We are not responsible for their privacy practices.


11. Policy Updates

We may update this Policy at any time.
Changes take effect once posted.

If changes are significant, we will provide notice when required.


12. Contact Information

If you have questions or want to exercise your rights, contact:

Solve Pest Pros LLC (DBA Pros Mktg)

Phone: (407) 501-5501
Email: [email protected]
Address:729 N 1500 W, Orem, UT 84057